Shipping and Returns
OUR SHIPPING POLICY
We want to get you your Roohawk products as soon as possible. That’s why we make every effort to process your order quickly so you can put your gear to use sooner. Robohawk offers free USPS Ground Advantage shipping on qualified orders $49.00 and up shipped in the contiguous United States only. Free Shipping does not including shipping to U.S. territories outside of the contiguous United States (including American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.)
OUR RETURN POLICY
We want to be sure you’re as happy with your Robohawk products as we are. If you’re not satisfied with your purchase, we offer free returns for a refund within 30 days of your purchase, provided it is unused and is still in its original packaging. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
For more information on our Warranty policy and submitting a claim visit our warranty page.
NUTS AND BOLTS OF THE ROBOHAWK RETURN POLICY
To be eligible for a free return, the following criteria must be met:
All returns must be related to a robohawk.us order. Robohawk does not offer returns on items purchased outside of robohawk.us.
All returns must be submitted within 30 days of original purchase. Once approved, a pre-paid shipping label will be provided.
Any shipping costs from the original order are non-refundable
Any additional return shipping costs are non-refundable.
All merchandise must be unused and undamaged and returned in its original packaging.
Please allow up to 10 business days for your refund to be processed. Times may increase during peak holiday periods. Refunds will be returned to the original form(s) of payment used for the purchase.